Refund Policy

1. Credits are digital content delivered immediately

When you buy a credit pack, the credits are added to your account and become usable immediately. By completing a purchase, you expressly request that the credits be made available to you at once and you acknowledge that, once they are delivered, you lose the EU 14-day right of withdrawal for the credits that have been delivered to your account.

Credits are prepaid, never expire, have no cash value, and are non-transferable.

2. Failed generations are covered by an automatic credit return

If a generation fails for a technical reason on our side, the credit used is automatically returned to your balance so you can try again. This automatic return is the standard remedy for failed generations and is not paid out as a cash refund.

3. No refunds for delivered or used credits

Because credits are delivered instantly and each generation consumes computing resources, we do not provide cash refunds for credits that have been used, nor for credits that have been delivered to your account, except where required by law.

AI output is variable by nature. Not liking a particular result is not, by itself, grounds for a refund, because you can start another generation. Where a result is unsatisfactory, please try again rather than requesting a refund.

4. Discretionary refunds

At our sole discretion, and as a gesture of goodwill, we may refund:

• a duplicate or clearly accidental charge;

• an unused credit pack, where none of its credits have been used and you contact us promptly after purchase;

• a verified technical failure on our side that we are unable to resolve through the automatic credit return.

Discretionary refunds are decided case by case and do not create a right to a refund in any other situation.

5. Your statutory rights

Nothing in this policy removes the mandatory rights you have as a consumer under EU law, including remedies where digital content is faulty or not as described. The waiver in section 1 applies only to the voluntary 14-day right of withdrawal, and only for credits that have already been delivered.

6. Fraud and chargebacks

If you believe there is a problem with a payment, contact us first at info@developersgen.com so we can help. Opening a chargeback or payment dispute instead of contacting us, or disputing a charge for credits you have used, may lead to suspension of your account and forfeiture of any remaining credits, and we will contest disputes we consider unwarranted or fraudulent.

7. How to request a refund

To request a refund or discuss a payment, email info@developersgen.com with your account email and the details of the purchase. We aim to respond within a few business days.